Privacy Policy
Last updated: June 2026
At SilaiHub, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our platform.
Information We Collect
- Account Information: Name, email address, phone number, and shop details when you create an account.
- Business Data: Customer records, orders, measurements, and payment information you enter into the platform.
- Usage Data: Pages visited, features used, and interaction patterns to improve our service.
- Device Information: Browser type, operating system, and device identifiers for security and optimization.
How We Use Your Information
- To provide and maintain the SilaiHub service.
- To process your transactions and manage your subscription.
- To send you service updates, security alerts, and support messages.
- To improve our platform by analyzing usage patterns and feedback.
- To detect and prevent fraud, abuse, or unauthorized access.
Data Security
We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits. Each shop's data is isolated with row-level security to ensure no cross-tenant access. While we take every reasonable precaution, no method of transmission over the Internet is 100% secure.
Cookies
SilaiHub uses essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can control cookie settings through your browser preferences.
Third-Party Services
We may use trusted third-party services for payment processing, analytics, and infrastructure. These providers are contractually obligated to protect your data and are only given access to the information necessary to perform their services.
Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at support@silaihub.com.